Govia Thameslink Railway (GTR) is providing a complimentary sign language application to deaf passengers. The SignLive app will be available for passengers to use at all 236 of GTR’s stations, on board trains, and with its call centres, facilitating communication with staff via a trained British Sign Language (BSL) interpreter on their smartphone. The train company, which operates Thameslink, Great Northern, Southern, and Gatwick Express services, is covering the expenses associated with using the app. Vincent Duffy, GTR’s accessibility improvement manager, commented: “SignLive will help our BSL-using customers who may otherwise be discouraged from using the railway, to travel on our trains with confidence.” This initiative follows GTR’s earlier introduction of the free AIRA smartphone app for blind and partially sighted customers. AIRA assists passengers with sight loss in navigating railway stations and trains through the guidance of an agent utilizing their phone’s camera. Readers are invited to follow BBC Kent on Facebook, X, and Instagram. Story submissions can be directed to southeasttoday@bbc.co.uk or via WhatsApp at 08081 002250. Copyright for this content is held by BBC, 2024, with all rights reserved. The BBC clarifies that it bears no responsibility for the content found on external sites and offers information regarding its policy on external linking.

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