Royal United Hospitals Bath Emergency Department Commended for Patient Care

The emergency department of a hospital has received commendation from inspectors for its performance, which was deemed “better than expected.” The Care Quality Commission (CQC), a regulatory body, specifically highlighted the department at the Royal United Hospitals (RUH) Bath NHS Foundation Trust. According to the CQC, the proportion of individuals who responded favorably to inquiries regarding their care within the department was “significantly above” the national average. Toni Lynch, the chief nursing officer, stated that these outcomes served as a “testament to the commitment and hard work of everyone in our emergency department.” The national survey encompassed trusts operating either an emergency department, an urgent treatment centre, or both types of facilities. It specifically examined the experiences of patients who attended the RUH’s emergency department from 1 January to 29 February 2024. Patients reported that the Bath department demonstrated strong performance in areas such as treating individuals with respect, dedicating time to discuss their medical condition, providing clear explanations of tests, and attending to patients’ needs. Ms. Lynch further commented: “We are committed to communicating well, listening and acting on what matters most to our patients, whilst consistently delivering the highest quality care and outcomes.“Whilst these results are fantastic news, we are not complacent and will continue to strive to further improve the experience of the people we care for.” Readers are invited to follow BBC Somerset on Facebook and X. Story ideas can be submitted via email or WhatsApp at 0800 313 4630. Copyright 2024 BBC. All rights reserved. The BBC bears no responsibility for the content of external sites. Information regarding our approach to external linking is available.