Kingsthorpe View Care Home Placed in Special Measures Following Inadequate Rating

A care home has been subjected to special measures after inspectors determined that residents were not consistently safeguarded from “avoidable harm and neglect.” Kingsthorpe View, located in St Ann’s, Nottingham, received an inadequate rating from the Care Quality Commission (CQC) after an inspection conducted in July. In a report released on Friday, one relative informed inspectors that their loved one had “dirty hair, nails and teeth,” and another reported that his father had been “left in a soiled incontinence pad for a long time.” The privately-operated care home, which was last rated as “requires improvement” in 2023, declined to comment. The watchdog stated it identified four breaches of regulation after being alerted to concerns regarding people’s safety and the personal care provided at the home. Under special measures, the CQC will closely review the home, which offers personal and nursing care for up to 50 individuals, including some with dementia. Kingsthorpe View’s ratings for the key areas evaluated by inspectors—safe, effective, caring, and well-led—were also deemed inadequate. Inspectors indicated they discovered “poor leadership” at the facility. Steven Paisley, the CQC’s interim deputy director of operations in the Midlands, stated: “We found repeated incidents where people had fallen, but staff hadn’t taken any action to prevent it from happening again. “Relatives told us their loved ones weren’t always supported with their personal hygiene, as people had dirty hair, nails and teeth, and one person had been left in a soiled incontinence pad for a long time.” He further added that leaders had failed to establish a safe environment for residents. During the inspection, a bed-bound resident was found to lack a bell call, meaning they could not request staff support if needed. Inspectors were also informed that the garden was “unpleasant,” featuring uneven surfaces, and that no measures had been taken to rectify this, despite relatives having raised concerns with leaders. This prevented residents from spending leisure time outdoors. Mr. Paisley mentioned that while staff were “kind and caring,” their numbers were insufficient. “When we spoke to staff, they told us they felt guilty as there wasn’t time for them to have meaningful conversations and activities with people at the home,” he said. Kingsthorpe View will continue to be monitored under special measures. The watchdog declared it “won’t hesitate to take further action” if improvements are not made.