Cheshire Family Seeks Compensation Following Holiday Disruption in Kos

A family from Cheshire reported experiencing a situation akin to “No room at the inn” upon attempting to check into their hotel in Kos. Jenny Sykes and eight relatives were accommodated in separate hotels for the initial three days of their vacation, necessitating daily taxi travel to convene. Ms. Sykes, a Nantwich resident, stated she has been in ongoing discussions with Easyjet Holidays regarding what she considers a “fair” compensation amount for the inconvenience caused to her trip, despite an initial offer. The BBC has reached out to Easyjet Holidays for comment. Ms. Sykes commented, “I’d love all the money back, but if that isn’t an option half would be a reasonable request.” She further elaborated, “I don’t think that’s too greedy to say half our week was disrupted.” She also noted, “The other half was kind of a bit tainted – they were lovely times, we did have some nice times, but there was an undercurrent.” According to Ms. Sykes, the family’s July holiday, which cost nearly £7,500, had been reserved a year prior. While the family was initially divided, with four members in one hotel and five in another, they were ultimately brought together in the same accommodation for the final four days of their vacation. Ms. Sykes expressed, “You don’t expect to be going back and to, liaising with hotel management, on the phone to EasyJet, you don’t expect to be doing that on a holiday.” She added, “You just want to fully switch off and relax, and we couldn’t really do that.” Ms. Sykes reported an initial compensation offer of £350, which she deemed insufficient for the difficulties experienced. A subsequent offer of £1,100 amounted to approximately £120 per person for Jenny, her husband, three children, sister, her sister’s partner, and her parents. Following further escalation of her complaint, she was recently offered £2,000, which she still considers inadequate given that half of their holiday was affected. A representative from the travel agent association ABTA confirmed contact with Ms. Sykes regarding her grievance. The spokesperson stated, “As is always the case, if a member of the public is unhappy with a subsequent compensation offer from one of our members, they have the option to use our arbitration scheme.” Ms. Sykes acknowledged that errors can occur but expressed a desire for Easyjet Holidays to evaluate a more substantial compensation proposal.