Ambulance Chief Foresees “Very Challenging” Winter Period

The executive medical director of the South West Ambulance Service has stated that individuals ought to utilize ambulance services “responsibly” as the NHS faces increasing strain during the winter period. Dr. Matt Thomas issued this caution following data indicating that five hospitals within the South West Ambulance Service NHS Foundation Trust (SWASFT) catchment area rank among the top 10 nationally for the longest ambulance waiting times. Last week, over 75% of patients at Swindon’s Great Western Hospital experienced waits exceeding 30 minutes before being transferred to emergency teams, notwithstanding the recent addition of a new £30m emergency unit. Speaking to the BBC, Dr. Thomas conveyed that his advice to those using services this winter was “help us to help you”. He further noted that individuals should consider their potential contributions to improving the situation this winter, citing a rise in cases of covid, flu, and norovirus. SWASFT clarified that while individuals are encouraged to dial 999 for an ambulance during a medical emergency, utilizing alternative services is frequently more suitable and would alleviate strain on A&E departments. Dr. Thomas strongly advised the public to consider receiving the available vaccines this winter and to verify that their medicine cabinets are adequately supplied with first aid items, painkillers, and any routinely prescribed medications. He further mentioned that during the “last couple of weekends,” the ambulance service received “up to and over 3,000 calls a day,” which contrasts with the annual daily average of approximately 2,650. He stated, “It is busy, and it’s likely to remain a constant business over the winter,” but also emphasized, “I do not want people to worry and feel they cannot call 999.” He concluded, “My message is ‘if you need us, call us’, however if you have an opportunity to think of an alternative, there are other options available to you.” Last week, it came to light that Swindon’s Great Western Hospital recorded the longest ambulance handover times nationwide, with an additional four hospitals within SWASFT’s coverage area also appearing in the top 10. Dr. Thomas indicated that the service is “concerned” by this situation, and the matter is “very high” on its list of priorities. He further commented, “What you’re seeing is part of a wider national problem – the health and care service is under a lot of pressure.” A hospital spokesperson confirmed that its urgent and emergency care services are “under significant pressure,” yet teams are “working hard to minimise delays.” For updates, follow BBC Bristol on Facebook, X, and Instagram. Story ideas can be submitted via email or WhatsApp at 0800 313 4630. Copyright 2024 BBC. All rights reserved. The BBC disclaims responsibility for the content of external websites. Information regarding its external linking policy is available.