Euston Station’s Large Screen to Display Travel Information Instead of Advertisements

The large display screen at Euston station, which previously drew criticism for showing advertisements, is now set to feature details regarding train departures and arrivals. Network Rail, the operator of the station, stated that this modification was implemented following passenger feedback, specifically from those “who wanted to see a return of a large focal point on the concourse for travel information”. The screen had been deactivated in October, following a review initiated by Louise Haigh, who was then the transport Secretary. Criticism was directed at Network Rail for transforming the primary concourse departure board into an extensive advertising display, compelling passengers to rely on smaller screens for train information. On Wednesday evening, rail engineers are scheduled to commence testing the display of live travel information, with full service activation planned for next week. Transport secretary Heidi Alexander expressed approval of this alteration, noting it as a component of broader initiatives aimed at mitigating problems encountered at Euston, especially during the current festive season which sees a rise in passenger numbers. She stated: “We’ve been clear the station simply hasn’t been good enough for customers, and that’s why we recently tasked Network Rail with making immediate improvements to address crowding and give passengers the experience they deserve”. In October, the independent watchdog London TravelWatch issued a warning that significant overcrowding at Euston was endangering passengers. London TravelWatch also indicated that last-minute announcements led to passengers rushing towards platforms, and that staff “appear overwhelmed by the sheer numbers of people”. Network Rail reported that recent adjustments, enabling passengers to board trains sooner, have facilitated boarding “at a more relaxed pace” and fostered a more serene station atmosphere, particularly during busy periods. Furthermore, station operators have pledged to enlarge the concourse area, enhance toilet amenities, optimize operations during service interruptions, and boost infrastructure and train service dependability. For more content, listeners can access BBC Radio London on Sounds, and follow BBC London on Facebook, X, and Instagram. Story ideas can be submitted to hello.bbclondon@bbc.co.uk. This content is copyrighted by BBC 2024. All rights are reserved. The BBC disclaims responsibility for the content found on external websites and provides information regarding its policy on external linking.