Regulator mandates improvements for care facility

A care home has been issued a “requires improvement” notice by inspectors who identified deficiencies in areas including leadership and the secure handling of medications. The Care Quality Commission (CQC) report concerning Teesside’s Ingleby Care Home stated that “incidents were not managed in line with regulations” and noted “a history of inconsistent leadership”. However, the report also acknowledged that staff demonstrated kindness, care, and respect towards residents, who were generally satisfied with the services provided. The facility indicated that it had initiated “immediate action to address the issues raised”. Ingleby, one of five facilities in the area operated by Chesterfield-based T.L. Care Limited, offers accommodation and care for 34 individuals, including some who live with dementia. During a recent inspection by the CQC, inspectors determined that “medicines were not managed safely” and that the home “failed to ensure effective governance and oversight”. The CQC requested an action plan from the home’s management, citing “a failure to learn and improve the quality of the service people received”. Inspectors were informed that a staff survey had been carried out, but “the results could not be found”. In a formal statement, Ingleby’s management declared: “A new home manager has been appointed and we are working closely with the CQC and local authority on an action plan of improvements.” They added, “We are confident our next inspection will reflect the positive changes that have been made.”